Alerts

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Overview

Alerts let you track and get notified about important events and conditions in your Blnk Core. You can create alerts manually on any record from the dashboard, or trigger them automatically via the Alerts API.

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Manual flagging

To manually flag a record:

1. Search and click on the record you want to flag to open its details page.
2. In the record details, click on Actions and select the Flag option, or press F to flag the record.
3. Provide a description of the flag and click on Submit.
4. A new alert will be created linked to the record, and you can view it in the Alerts section.

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Working with alerts

All alerts in your workspace are displayed in the Alerts table, where you can view, filter, and manage them.

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Alerts table

The Alerts table shows a list of all alerts in your workspace. You can filter alerts by:

• All: View all alerts in your workspace.
• Assigned to you: View only alerts assigned to you.

You can also filter further by status:

• All: View all alerts regardless of status.
• Investigating: Alerts currently under investigation.
• Flagged: Alerts that have been flagged for review.
• Resolved: Alerts that have been resolved.

For each alert, you can see:

• Title: The title describing the nature of the alert (e.g., “Transaction flagged as suspicious,” “Identity flagged as suspicious”).
• Status: The current status of the alert — flagged, investigating, or resolved.
• Assigned to: The user responsible for handling the alert.
• Created at: The date and time the alert was created.

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View alert details

Click an alert from the table to open its details panel on the right side of your screen. The alert details panel shows:

• Name: The title of the alert (e.g., “Transaction flagged as suspicious”).
• Status: The current status displayed as a colored tag with an icon — flagged (yellow), investigating (blue), or resolved (green).
• Description: The description or reason for the alert.
• Assigned to: The user responsible for handling the alert.
• Date: The date and time the alert was created.
• Alert ID: The unique identifier for the alert. Click the copy icon to copy the ID.

For a complete view, select Full info in the top-right corner of the details panel or press E to expand the details. In the full details page, you can see:

• Flagged records: A section showing all records (transactions, balances, or identities) affected by the alert. The table displays key information about each record, including currency, amount, status, source, destination, and effective date.
• View record: Click on any record in the flagged records table to view its full details page.
• Audit log: A section that tracks all actions and changes made to the alert, allowing you to monitor the alert’s history.

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Need help?

If you’re having trouble with Blnk Cloud, don’t hesitate to send us a message via email at [email protected] or send us a message here.